FAQ

In order to play at Mega Medusa, you must be at least 18 years of age.

Click on the SIGN UP button. You will be redirected to the Inclave Signup Page where you need to provide all required information. Complete your registration by clicking on 'Sign Up'. If you are already an Inclave user, choose "Already have an account" then type in your Inclave credentials. You will be asked to authorize Mega Medusa to create your account using your Inclave credentials.

Go to the "Cashier" page, click on COUPONS. Any active coupon codes will be displayed. Click on "See more details" to see the playthrough requirement and how much you have played/wagered.

Go to the "Cashier" page, click on COUPONS. Click on "Cancel Coupon." If you are still unable to cancel the bonus, contact our Support Team via Live Chat.

Click on the CASHIER/DEPOSIT NOW button in the header. If this is your first deposit you need to fill in the requested information first. You can make a deposit using any of our safe and secure deposit methods. A player can only make deposits to their account, and only with a credit card account issued in their name. Please also note that we will continuously add new payment options.

Deposits will be transferred to your gaming account immediately. If you don't receive the money after all the required deposit steps have been completed, please contact our Customer Support at [email protected]

Yes, you can add the new Credit Card details when depositing.

Log in to your gaming account. Click on the CASHIER/DEPOSIT NOW button in the header, then click on "Withdraw". Fill in the the requested information then enter the amount that you would like to withdraw and complete your withdrawal. Please note that you would need to have a verified account in order to make a withdrawal request. Documents may be required to complete account verification.

Yes, the minimum withdrawal is $100.

Usually, if you have an active bonus on your account, withdrawal can't be made. If you don’t have an active bonus, please contact our Support Team via Live Chat.

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. SWIFT is the international code of your bank. They make international banking transactions easier. If you are unable to find this information, please contact your bank and ask for assistance.

Enter your login email address and click "Forgot Password". Soon, you'll receive an email from Inclave with your Password Reset details.

Please check your spam or junk folder. if you still can’t find the verification email, please contact our Customer Support at [email protected].

Log in and go to "My Account". For some details, you will need to contact our Customer Support at [email protected].

To unsubscribe from our Newsletters, click on the link at the very bottom of the newsletter you have already received. You can send an email to our Customer Support at [email protected].

Please share your gmail account if you have one or create a new one and contact customer support for further assistance.